Royal Prime Hotel

1. Introduction
Welcome to Royal Prime Hotel. By accessing or using our services, you agree to comply with these Terms and Conditions. Please read them carefully before making a reservation or staying at our hotel.

2. Reservation and Check-in Policy

• Guests must provide a valid ID proof (passport, driver’s license, or government-issued ID) at the time of check-in.

• Check-in time: 2:00 PM | Check-out time: 12:00 PM.

• Early check-in and late check-out are subject to availability and may incur additional charges.

• Reservations are only confirmed upon receiving a booking confirmation via email or message.

• The hotel reserves the right to cancel any unconfirmed reservations.

3. Cancellation and Refund Policy

• Cancellations made 48 hours before check-in will receive a full refund.

• Cancellations made within 48 hours of check-in will incur a charge equivalent to one night’s stay.

• No-shows will be charged for the entire stay.

• Refunds (if applicable) will be processed within 7-10 business days.

4. Payment Policy

• Full or partial payment may be required at the time of booking.

• We accept cash, credit/debit cards, and online payments.

• Additional charges incurred during the stay (e.g., food, room service, damages) must be settled before check-out.

5. Guest Responsibilities

• Guests are responsible for their personal belongings. The hotel is not liable for lost or stolen items.

• Any damage to hotel property will be charged to the guest responsible.

• Smoking is strictly prohibited in non-smoking rooms and designated non-smoking areas.

• Illegal activities or disruptive behavior will result in immediate eviction without a refund.

6. Hotel Policies

• Pets are not allowed unless specified in a pet-friendly accommodation.

• Visitors are only allowed in guest rooms with prior approval from the hotel management.

• The hotel reserves the right to refuse service to anyone violating our terms or policies.

7. Safety and Security

• For safety reasons, guests must comply with all fire and security regulations.

• CCTV cameras are installed in public areas for security purposes.

• The hotel is not responsible for accidents, injuries, or medical emergencies during the stay.

8. Privacy Policy

• Guest information is kept confidential and used only for booking and service purposes.

• We do not share personal data with third parties unless required by law.

9. Amendments to Terms and Conditions
Royal Prime Hotel reserves the right to update these terms and conditions at any time. Guests are encouraged to review them periodically.

For any queries, please contact us at Email: reservation@hotelroyalprime.com or visit our reception.

Thank you for choosing Royal Prime Hotel. We wish you a pleasant stay!

At Royal Prime Hotel, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (email, phone number), payment information, identification details, and reservation details.

• Usage Information: Data related to your interactions with our website, hotel services, and facilities.

• Device Information: IP address, browser type, and operating system when accessing our website.

• Special Preferences: Information regarding room and service preferences to enhance your stay.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process reservations and payments.

• To improve guest experience and provide personalized services.

• To communicate special offers, promotions, and hotel updates (if opted-in).

• To ensure security and comply with legal obligations.

• To enhance our website functionality and user experience.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share information with:

• Service Providers: Third-party vendors who assist with payment processing, marketing, and IT services.

• Legal Authorities: If required by law or to protect our rights and guests’ safety.

• Affiliates: Our business partners for loyalty programs or special offers.

4. Data Protection and Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience, analyze website traffic, and provide targeted advertisements. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access, update, or request deletion of your personal data.

• Opt-out of marketing communications.

• Restrict certain data processing activities.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

Welcome to Royal Prime!
To ensure a comfortable and enjoyable stay for all our guests, we kindly ask you to follow these rules and regulations.

1. Check-in & Check-out

• Check-in time: 11:00 AM
• Check-out time: 10:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges.
• A valid government-issued ID is required at check-in.

2. Room Policies

• Maximum occupancy per room is as per the reservation. Extra guests may be charged additionally.
• Smoking is strictly prohibited in non-smoking rooms. A penalty will be charged for violations.
• Any damage to hotel property caused by guests will be charged accordingly.

3. Payment & Cancellation

• Full payment must be made at check-in unless otherwise specified.
• Cancellation policies vary by booking type. Please refer to your reservation details.
• Any refunds will be processed as per hotel policy.

4. Visitor Policy

• Visitors are allowed only in the lobby and restaurant areas.

5. Noise & Conduct

• Please maintain a peaceful environment inside the hotel premises. Loud music and disruptive behavior are not allowed.
• Any misconduct or illegal activity will result in immediate eviction without a refund.

6. Safety & Security

• Guests are responsible for their personal belongings. The hotel is not liable for any loss or theft.
• For security reasons, please do not share your room key or access code with anyone.

7. Food & Beverages

• Outside food and beverages are not allowed in the hotel rooms.
• Room service is available as per the hotel menu and timing.

8. Pets Policy

• Pets are not allowed unless stated otherwise in the reservation.

9. Housekeeping & Maintenance

• Housekeeping services are provided daily. If you require additional cleaning, please contact reception.
• Please report any maintenance issues immediately.

10. Emergency Procedures

• In case of fire, medical emergency, or any security concerns, please contact the front desk immediately.
• Fire exits are clearly marked. Please familiarize yourself with their locations.

By staying at Royal Prime, you agree to follow these rules. Failure to comply may result in penalties or removal from the premises.

For any concerns or assistance, feel free to contact the reception desk.

We appreciate your cooperation and wish you a pleasant stay!

Thank you for choosing Royal Prime!

Reservation Guarantee

To confirm your reservation, we recommend securing it with a credit card or a cash deposit. Companies and travel agents with an approved credit facility may guarantee reservations by providing a duly signed voucher or authorization letter from an authorized representative.

A valid photo ID (mandatory for all occupants) must be presented at the time of check-in. PAN cards are not accepted as a valid photo ID.

Cancellation & No-Show Policy (Individual Bookings)

• Cancellations made within 72 hours prior to check-in: 50% of the booking amount will be charged as retention.
• Cancellations made within 48 hours prior to check-in or in case of a no-show: 100% of the booking amount will be charged as retention.
• No cancellations are permitted during festival dates, weekends, or special occasions.

Group & Social Events (Rooms & Banquets) – Payment & Cancellation Policy

Payment Schedule

• 25% advance of the estimated billing at the time of booking confirmation.
• 50% advance payment 45 days before the event date.
• 25% advance payment 7 days before the event date.

The remaining balance (for any additional charges) must be cleared immediately after the event.

Cancellation Policy

• Advance payments are non-refundable and non-adjustable in case of cancellation.
• If a booking is canceled, the individual or organization is responsible for 100% retention of room rental and food/beverage costs confirmed at the time of booking.
• Any amendments to the confirmed date will be considered a cancellation, and the hotel reserves the right to apply retention charges.

Additional Terms

• A GST number must be provided at the time of reservation or check-in. Any amendments after this will not be entertained.
• The Management reserves the right to cancel bookings without prior notice if full payment is not received before check-in or before the scheduled function.

By proceeding with your booking, you acknowledge and agree to these terms and conditions.